Reconnection Fee: $65.00 must be paid with office 8:00 am – 4:30 pm (restored within 48 business hours) $150.00 restored same day/evening/weekend
Late Fee: $10.00 on the 16th (excluding Indiana and North Carolina)
Notice Fee: $15.00 on the 28th
NSF Check or Credit Card: $45.00 date returned by bank/clearinghouse
Tamper Fee: First offense – $250.00 Second offense – $350.00
Frozen Broken Meter or Replacement Meter (subject to change due to manufacturer price increase): $325.00 (manually read meter) $455.00 (radio read meter)
Service Call Trip Fee: $150.00 Example : Customer states misread and that is not the case, call-out for remote wires damaged due to customer, customer states meter leaking and if not and it’s their line)
Emergency Call Out for Broken Meter/Water Flowing: $225.00 Example : Trip charge plus cost of parts/meter, fuel surcharge, as well as hourly rate of $40.00/hr once on-site.
Reconnection Fee:
$65.00 must be paid with office 8:00 am – 4:30 pm (restored within 48 business hours)
$150.00 restored same day/evening/weekend
Late Fee:
$10.00 on the 16th (excluding Indiana and North Carolina)
Notice Fee:
$15.00 on the 28th
NSF Check or Credit Card:
$45.00 date returned by bank/clearinghouse
Tamper Fee:
First offense – $250.00
Second offense – $350.00
Frozen Broken Meter or Replacement Meter (subject to change due to manufacturer price increase):
$325.00 (manually read meter)
$455.00 (radio read meter)
Service Call Trip Fee:
$150.00
Example : Customer states misread and that is not the case, call-out for remote wires damaged due to customer, customer states meter leaking and if not and it’s their line)
Emergency Call Out for Broken Meter/Water Flowing:
$225.00
Example : Trip charge plus cost of parts/meter, fuel surcharge, as well as hourly rate of $40.00/hr once on-site.
One Time New Resident Fee:
$35.00
Parts & Labor – variable
Stolen or damaged equipment – variable